FAQs

How to find an article?

The home page allows you to select directly by category.
To do this, you simply make your choice among the list located in the main menu bar, at the top of the home page (click on E-Shop to access the shop)
You can also access the articles by clicking on the links in the information panels.

How view my shopping cart?

Your shopping cart is accessible at any time or from the pages of the site lallachiffon.com, directly by clicking on the tab my basket at the top left of the screen.
Once in your cart, you can then update, modify, place your order. You will also have the opportunity to continue your shopping by clicking on continue my order, at the bottom left of your screen...

How do I order an article?

• Click on the item of your choice.
• Then click on add to cart
• Click on view my cart
• Once on the basket, you can choose between continue shopping: return to the shop or continue my order
• Click continue my order to finalize the sale.
• Enter your contact information and your comments if you would like a customization of your purchase.
• Choose your method of payment and confirm your order.
• Accept the General conditions of sale by ticking the box provided for this purpose.
• Click on "send your order".

lallachiffon.com will send you in 24 hours an e-mail of confirmation with the summary of your order, after validation of the payment online.

How to know the availability of the item?

The number of units available for each model is indicated on the product sheet.
In case of unavailability of the article, the reference not available will be indicated in the tab provided for this purpose.
Error, an email will be sent to you as soon as possible in order to inform you of the non-availability of the product.

How do I know if my order has been posted?

• A summary containing all of your choices and the total price of your items allows you to check the details of your order. Subject to having previously accepted the conditions of sale, you can then validate your order.
• After you have validated your order, a confirmation email will be sent to you. This is the summary of the containing order: your order number, your customer information, the nature, quantity and price of the selected products, payment and delivery mode selected and the delivery address.

Make sure that the contact information that you provide when ordering are correct and that they will allow you to receive the confirmation. If you do not receive this confirmation, please contact us by mail at the following address:
lalla-chiffon@lallachiffon.com

I would like to know how long after my order will be shipped

• For a payment by credit card the package will be shipped within 48 working hours of the day the order was made.
• For a payment by bank transfer, your order will be shipped as soon as our bank we will be advised of the transfer.
• For payment by check your order is put on hold until receipt of the cheque.

Is it possible to follow the evolution of my order?

You can at any time be informed of the evolution of your order.
For this make you in the topic Contact and then send us a message using the Contact form. We will keep you informed as soon as possible.

Can place a special order? How to proceed?

All orders can be customized (adding a product, choosing a color...)
Just to let us know about your desires.

• At the time of the order, the form into your order form.
• At any time by sending us a message using our Contact form.
• Our phone number: (+33) 06 61 59 93 12

We will make every effort to satisfy you.

Where can I be delivered? ...I wish to make a gift., is this possible?...

You can be delivered to your billing address or to another address. Simply specify us this at the time of the command.

Similarly, if you wish to make a gift, we can arrange to send it on your part to the person of your choice. The Bill will be, in this case, sent to your address and not to the recipient of the parcel.

What payment methods are accepted by Lalla Chiffon.com

What are the means of payment available to me?

lallachiffon.com offers four options to proceed to the payment of your order.
The regulation shall be:

• either immediately by credit card through the secure payment services SystemPay of the savings bank or Paypal
• either by bank transfer (our bank details will be provided when ordering)
• ..

My online payment really secure?

lallachiffon.com has chosen as its partner services Systempay of the Caisse d ' Epargnel and its secure payment interface or the Paypal service
When paying by credit card, you will be automatically directed to a payment platform of
You can pass safely your bank details, since data are encrypted using the Secure Socket Layer (SSL technology) security systems.
Lalla Chiffon.com has at no time of your bank details.

What are the prices charged by Lalla Chiffon.com? Are shown inclusive of VAT?

Displayed prices are inclusive of VAT.

Who will distribute my package? How to track its delivery?

What are the possible modes of delivery?

• Recommended Colissimo monitoring of mail
• The post Colissimo monitoring
• Recommended sending followed by mail

One of this mode of delivery will be selected by Lalla Chiffon.com according to the weight and nature of the shipment.

What are areas of delivery covered by lallachiffon.com?

Lalla Chiffon.com delivery area covers the metropolitan France and the countries of the European Union and much of the other countries.

However, the rates differ depending on the country of delivery.

Also, we recommend that you contact the customer service of Lalla Chiffon.com
by mail to lalla-chiffon@lallachiffon.com in order to know the possible terms of delivery.

What are the deadlines and the mode of delivery?

Lalla Chiffon.com has chosen to work with La Poste Colissimo service for sending his deliveries.
Rates and time depend on the country of destination.
The deadlines are indicated at the start of the premises of the postal services. These deadlines are mentioned indicatively. We disclaim all responsibility for any delay, loss or degradation.

If payment is made by cheque, deadlines are to be taken into account as from the receipt of the cheque.

• Colissimo delivery

Colissimo delivery time is 48 h for sending in France metropolitan, or 2 working days.
Colissimo deliveries take place from Monday to Friday between 8 h 00 and 19 h 00 and Saturdays before noon.
The package will be provided against a signature on your part and on presentation of proof of identity.
From the support of your parcel by mail, you can track your package at any time on the site www.coliposte.net using no tracking of your parcel which will have been sent to you by email when your order confirmation.
If you are absent, a transit advice you will be left by the post office, so you allow to go pick up your parcel at your nearest post office.

What are the shipping rates?

• Destination: Metropolitan France, Monaco and Corsica.

Period (days): 2 days
Price: from € 5.50 to € 12.00 depending on the weight and nature of the goods.

• Rates for International:

A lump sum amount is automatically added to the shipping costs corresponding to the nature of the package.
For more information, contact us.

Customs and international delivery

All orders placed on the site and delivered outside of the France may be subject to possible taxes and customs duties which are imposed when the package reaches the destination. These customs duties and any taxes related to the delivery of an item are the responsibility of the customer and are its responsibility.
Lalla Chiffon.com is not required to verify and to inform its customers of the customs duties and taxes. To know them, it belongs to the client to ask the competent authorities of his country.

How do I track my delivery?

You can follow the evolution of your parcel for GLS delivery, by visiting the sites internet www.coliposte.net taking the number of parcel that been sent to you by email when your order confirmation.

• If your package is pending at the position, locate your colissimo and your identity card number in order to collect the parcel in the Agency indicated on the notice of PassMark.
• If your package is returned to the sender, announced our customer service you will be contacted the day of reception of the parcel to render you in better conditions.

Only happens if person upon delivery of the package ?

If absent, the factor lets you a notice, you stating the conditions for withdrawal of your parcel (place and time).

How if I do not receive my package?

If you have not received your colissimo followed after 5 days from the date of shipment and that no transit advice note has been left, remember to check the status of your package on the site coliposte and contact us by mail: Contact section

Can I return an item and how?

What are the conditions of return?

All products can be a credit or a refund except those having been the subject of a customization.
In accordance with the General conditions of sale Lalla Chiffon.com, only items returned in their original (labels, box, plastic... pouches) packaging will be accepted. Accordingly, washed or worn clothing returns, as well as boxes damaged will not be accepted.

How soon can I retract me?

Article 121-16 of the code of consumption has "for all sales transactions remotely, the buyer of a product has a period of 7 days. as from the delivery of his order to retract to return this product to the seller, for Exchange or refund "If this period expires on a Saturday, a Sunday or a public holiday, it is extended until the 1st NBD. And this, without having to justify reasons nor to pay penalty except for the costs of returning the product, where appropriate.

It will be for the client to keep any proof of return, implying that the articles are returned by registered post or by any other means giving some date to this shipment. The return expenses are your responsibility, and you are free to choose the type of sending. In case of error of delivery, lallachiffon.com will support your return fees to the amount mentioned on the proof of deposit you send us by fax or e-mail.

The vendor or provider shall reimburse the buyer as soon as possible and at the latest within thirty days of the date of withdrawal.

How to return an item?

In the event of non-compliance of your order, we recommend that you:

• 1. Send us an e-mail at the following address:

lalla-chiffon@lallachiffon.com, specifying the following information:
* Your order number
* Your name and surname and your address
* The reference of any items you want to return and the reason for the return.
In the event of Exchange, clarify section you want in Exchange so that we can check availability.

• 2 Wait for the response to this email. If there is an error on our part, we will take in charge the expenses of return for the amount mentioned on the proof of deposit you send us by e-mail. In other cases the return expenses are your responsibility.

• 3. Return the product (with proof of deposit) upon receipt of the authorization email accompanied by:

* The invoice that was sent to you in your package.
* The original product packaging.
* Sent to the following address:

Lalla Chiffon SARL
Att: Angelina Acquaviva
95,route du Cap
Grisgione
20200 San Martino Di Lota
France

Upon receipt of your package, we will inform you by e-mail, and then we will make an Exchange or a refund depending on your choice.
This refund will be made by cheque, as soon as possible and at the latest within 30 days after receipt of the returned items.

If you have problems in the context of returns, please contact us by email section contact us.

What are the guarantees of return?

lallachiffon.com offers 2 modes of compensation:

* The exchange for an item of the same value.
If the amount of the item chosen for the Exchange is lower than your initial purchase, we will refund the difference. Conversely, if you choose an item to a higher value, the complement of the price of the product will be charged.

* Refund of article
The refund may also be requested within a period of 7 days. Lalla Chiffon.com agrees to repay within a maximum period of 30 days by cheque. Except in case of error of delivery of Lalla Chiffon.com, the cost of return shipping is not refundable.

Are delivery charges they reimbursed me if you return?

Delivery charges (billed when your order) will be refunded if all of the command is returned, excluding the expenses of return which remain the responsibility of the customer unless error of destination and/or non-compliance of article. So if you have ordered an item which does not suit you finally, we returning, we will refund all of your order (price of the item, fresh delivery go). Ditto if your order included 2 blogs and 2 are returned to us.
On the other hand if your order contains multiple items and you want to return only a part, only the amount of records articles will be refunded.

What t - it in the event of delivery of a good non-compliant?

In the event of lack of conformity, the consumer has a double option:

• the replacement or repair of the purchased asset
• the restitution of the price

LALLA CHIFFON
SARL with a capital of €7500,00
APE: 3213Z RCS: Bastia 789 587 979 B
SIRET: 789 587979 00012
VAT: FR 87 789587979

-Preamble

Connecting to the http://www.lallachiffon.com site, you acknowledge have previously read general conditions of sale, and you agree to be bound for the purchases you make. This agreement will govern all orders placed between you and http://www.lallachiffon.com under a system of distance selling on the internet of the products defined in the catalog for the sale of the site.

-Article 01. Applications of the General conditions of sale

You acknowledge having read, by validating your order, conditions of the offer as they are defined here. Therefore, they are binding on you without any reservation. Confirmation of an order on the site means that you accept without reservation these rules for you: they are only applicable to the contract so concluded, and replace all other general conditions, including those of the purchaser.
In addition by confirming your order, you acknowledge having read, not only information contained in the General conditions of sale of the site but also the following information:

• The essential characteristics of the product
• The price of the product all taxes + shipping included

Metropolitan 1 France, Corsica and Monaco postage
5.50€ to € 12.00 depending on the nature and the weight of the consignment
For the rest of the world, an additional amount will be added according to the place of delivery.

If you wish to contact us on this subject, here are our contact details:
Lalla Chiffon SARL
Commercial service
95 route du Cap
Grisgione
20200 San Martino Di Lota
France
Tel: (+33) 6 61 59 93 12
email: lalla-chiffon@lallachiffon.com

-Article 02. Purchase and order

lallachiffon.com reserves the right to modify in whole or in part and at any time the present general conditions.

Your order is permanently registered once you have validated your payment. The conclusion of the contract of sale will intervene only if we accept this command. Indeed we reserve the right not to register a payment and therefore do not confirm an order, inter alia for the following reasons: a problem with the received order (ex: abnormal, illegible) or requested out of the area in which delivery.
Once you have validated your payment, you will receive an e-mail with the confirmation or refutation of your order from us.
This email will be sent to you at the latest 24 hours worked after receipt of this order.

You are liable for your order. Indeed, the data that you advertise committed you once the command past. If an error in the wording of the recipients, disclaim any liability in the case of impossibility to fulfil the command.

-Article 03. Characteristics of our products

The products we offer on our site are described in sheets containing a photo and specifying their characteristics. However these photographs have no contractual character.
Product offerings are valid within the limit of stocks available.
In the event of an order confirmed and adjusted, and breach of stocks, http://www.lallachiffon.com reserves the right to deliver a similar product offering identical characteristics in size and quality, having previously warned the customer by phone or e-mail.

-Article 04. Payment

Payment may be made cash at the control Terminal, by credit card (Visa, Eurocard, Mastercard...)According to a payment technology securse, via the system SystemPay the Caisse d'Epargne or by Paypal (http://www.paypal.fr).
If you wish to pay by cheque or bank transfer, the order will be sent upon receipt of your payment.

-Article 05. Delivery, claims, Force majeure

Within the limit of stocks available.
Average delivery time: 4 days on receipt of order.
For a shipment to overseas territories or abroad, please contact us.
In the event of damage, please note your reservations on the records of the carrier or refuse the delivery, and notify us by mail.
This procedure is required for the ordered article will be exchanged or refunded as soon as possible.
We supply the goods to the place of delivery but cannot however be held responsible for an impossibility of delivery independent of our will (absence, error of wording in the address, etc...), so be sure the accuracy of delivery addresses.
Any inaccuracy causes a significant delay and additional costs which you will be passed.
Any delay caused some cases of force majeure (strikes, bad weather, etc.), will not engage the responsibility of Lalla Chiffon.com
Similarly, lallachiffon.com cannot be held responsible for any interruption of the site or intrusion by third parties on the site, worth as an independent technical event of its will and its control.

-Section 06 - litigation

The sales contract is governed by French law.
All disputes relating to the interpretation or breach of said contract shall be of the exclusive competence of the commercial court of Bastia (20 France). Only this Court has jurisdiction for the resolution of any dispute.

LALLA CHIFFON
SARL with a capital of €7500,00
APE: 3213Z RCS: Bastia 789 587 979 B
SIRET: 789 587979 00012
VAT: FR 87 789587979